here is the dilemma:
I recently purchased a new HP laptop (Windows 10) and went about re-installing TT2019.
I am unable to get the software activated as the software freezes with a blue dot in the middle of the activation screen. I can't even get to the screen where the code is typed in!
I have been on the phone with TT for over two hours and no solution solves the problem. I have only used 1 activation, so I am not at the 5 limit. They suggest it's a communications setting on my side, but can't understand what that can be. We have uninstalled and re-installed both deluxe and premier multiple times to no avail.
I have turned off the firewalls and removed any virus software (norton, etc.) so that isn't the issue. I loaded the software on my wife's laptop (about 2 years old also HP with Windows 10) and the activation screen comes up and I can activate the software on that machine, so it's not any settings on the modem in our home that is the root of the problem but it does point to either a communication setting on this new laptop or something in the versioning of HP or Windows software.
Anyone else with a new laptop that has had same issue? I am trying to resolve before the 2020 software becomes available and TT help lines are inundated with other callers as I suspect I will have the same issue with the 2020 software.
