Well I am pleased to say that TT support did call me back and after dealing with "Brendan" I was sent to the "escalated product support" team where "Jasmine" dealt with my issue in a professional manner giving me a new support number and instructions on how to return the product for a refund. Once received it will take 6 to 8 weeks to process so we will have to see if it all works out. In the meantime can definitely "recommend" your answer. Thank you for your help.
