How do you get around the exasperating idiot robot on chat? Human? Support specialist? Robot asks me for my phone number and tells me to call but doesn't give me a numbr!

Trying to close the account for someone who has passed away and will never file another tax return but still getting bombarded with e mails and snail mail from Turbo Tax. Sick of robots. Idiot robots. Phone robots. Chat robots. Must be a way to resolve problems because the robots just can't do it. Waste of time.