MESSAGE TO TURBOTAX: I was one of the people who filed early before they fixed the marketplace health insurance glitch. I would just like to say that I have been very disappointed with how turbotax handled the mishap. I paid $40.00 for my taxes and then I had to spend several hours of my own time fixing my taxes and calling the IRS because of turbo tax's mistake.
I DID contact turbotax to ask about health insurance and was told it wasn't required this year because I thought it was strange turbotax didn't include a prompt for health insurance, in fact, I kept going back to the health insurance page trying to find a place to input that info, hence the reason I called. I was later told by multiple people from turbotax and the IRS that it was a huge issue this year. I called to ask for a refund of my $40.00 and no one returned my call. This is unprofessional as if someone needs to tell you that. Furthermore, never again will I pay for turbotax's services on account of the fact that they did not take responsibility and refund me and they actually caused me more work than if I had done my taxes on my own the first time around. If I choose to pay to have my taxes done in the future, it won't be through turbotax. I would rather pay double the $40.00 to a personal tax specialist and know they will take responsibility if there is an error.
I was going to school for my Master's of Science and working full-time. It's people like me that use turbotax in the first place because we don't have the time to research the IRS policies to ensure turbotax is being thorough. If I'm expected to do everything myself, why use turbotax at all? I'm doing my best to find an alternative this year, if I cannot, I will never consider more than the free version as it clearly yields no benefit to pay.
