Hello. I have the same problem that many users are complaining about: it is almost impossible to talk to a human being through Turbotax. I have been using TurboTax for many years to do my taxes. I live abroad and it is more and more complicated to fill my taxes every year through Turbo Tax. Now, I paid US 120 to do my taxes and E-FILE and I systematically receive this message:
Your transmission didn't go through
We could not e-file your return for the following reason:
The Intuit Electronic Filing System is having difficulty recognizing the data in the return you are sending. To ensure you have the latest version of TurboTax, wait 24 hours to update your program automatically. If you still can't transmit your return, go to www.support.turbotax.com for a solution or workaround. In some cases, you may need to file your return by mail. - 601ERRV:5, CustHdr_17 - ?:? - Invalid SMS Number. Must be between 10 and 10 digits.
I waited already one week, updated the program, use different computers, verified the information many times, and it simply doesn't work and I can not find a human being able to explain what to do. Living abroad and sending my taxes through Fedex or DHL is not only expensive (I have already pay to E FILE!!!) but also complicated, because of the information I am sending which is my personal info. I feel bad about saying this but I feel I am paying for a service I am not receiving. TurboTax needs to include a simple form to contact their customer support service.
