Hal_Al
Level 15

Activation of 2019 TT Download after transfer from old computer

Bought a new computer (windows 10). Had the old stuff professionally transferred.  When I opened TT (both Deluxe and Business), I get the update button, then the Continue using TT2019 button. Then I get  a white box that says TT Deluxe Activation with blue dots circling around.  After 10 minutes  I gave up and closed it.

 

How do I open TurboTax? 

 

Old computer is not usable, but the data was saved on the hard drive. 

I don't see a place to enter the activation/licensing code.  

I tried restarting; did the same thing.