I have not been able to open and use the same program since Monday. It gets stuck on the activation page and just spins the blue circles. I did use the program on my computer in July when I filed an extension.
I was on the phone with Turbo Tax support for 2 hours on Tuesday and none of their solutions worked. I was told my case had been escalated 2x. I received an email saying my case had been resolved. What a joke! No word back, so I emailed them again yesterday they did not seem to be able to pull up my case. I responded to the questions they asked and have still NOT HEARD back anything.
Who do I reach out to get this situation resolved?
