Thanks for the suggestion.
I only have one account tied to my email address.
Here's what I think is going on - you guys can tell me whether it sounds likely.
First, there's a 'live chat' option which is available through the turbotax live service, which I have not paid for.
As a promotion or something, when I navigated through the help feature it gave me a one-time-offer to connect me to an expert. I didn't notice anything about it being a one time thing, but that's my guess.
I was connected to an expert, who was helpful and knowledgeable. She told me she would gather what I needed and send it to me, which she did.
But because I am not a turbotax live subscriber, and that one-time-offer is now over... I am left with no way whatsoever to get the message the expert sent me.
Does that sound likely?
