I called in March as well and they, at first, had no idea what I was talking about regarding this problem with their software not asking for healthcare information. I hadn't called again until I read someone on here had recently called and was given a refund. So I thought it wouldn't hurt to try again. I honestly didn't they would, but I told the person on the phone that I have been waiting for 6 months with no refund plus I was fairly irate. They had to call to get approval for it and it worked. I think by now, enough people have been complaining about this that they realize they need to issue refunds.
