@easytouse2020
Your comment is blank, but since you are posting in this thread I assume your question is the same topic.
If you need to switch from the TurboTax IRS Free File Program back to paid Online TurboTax, it's possible to do that this year. Here are the steps, which allow you to keep the same account and your already-entered data:
- First log out of all Intuit accounts.
- Delete your browser Internet cache and any Intuit-related cookies.
- Close your browser and reopen it.
- Copy this link so you can go to https://turbotax.intuit.com/personal-taxes/compare/online/
- When you arrive there, do NOT sign in yet.
- Choose the product you want like you hadn't even started a return before, and click on "Start for Free".
- It will ask how you did your taxes last year. Say "TurboTax", and then it will ask you to sign in.
- When you log in, it may recognize you were using the IRS Free File Program and should ask you if you want to switch to a TurboTax commercial product and not use the IRS Free File Program anymore. Say "yes".
- Hopefully, that will put you back in regular Online TurboTax while keeping your originally-entered info.
- If it doesn't, try the steps again, and if still unsuccessful, try using a different browser and following the steps above.
