@lmtmmp wrote:
Yes I bought the CD. Yes I followed the directions. You people charged me a second time!!!!!!!!!!!!! What's more, I was promised a response for my "refund request" (NOT A TAX REFUND) within 6 business days. Twice I was given this promise. Where is it!!!!!!!!!!!!!!??????????????????????????????????
Did you file a return online, not using the installed program? The installed program includes one free state but state e-filing is $25 extra. You couldn't really be charged $170 unless you also downloaded 3 more states at $50 each, in which case the prices correct.
You are basically in the situation of a person who buys a membership at a coffee store that gives them free coffee every day, forgetting to use the membership card and paying cash, then blaming the coffee shop for charging you.
As stated, this public forum is not official turbotax customer support and we can't see your account or issue refunds. I can flag your post for a Moderator, but they likely won't see it until Monday morning, at which time you can call customer service yourself.
