Get your taxes done using TurboTax

mesquitebean · ‎July 26, 2020

@ vallisetsky wrote:
I bought TurboTax Deluxe and TurboTax State: California. Later during filling forms i accidentally switched to "free file program". Now i cannot switch back and submit for tax return.
How i can restore my Deluxe account?
I always get message: You don’t qualify to file free
Based on the information you provided, you do not meet the qualifications required to use IRS Free File Program delivered by TurboTax. The reason is:
Your adjusted gross income is more than $36,000, and you do not qualify for the Earned Income Credit (EIC).

By "bought" are you referring to Online Deluxe as opposed to desktop software (CD/download)? If so, you can try the following to get back to Online Deluxe, although if you already paid for Online Deluxe previously when you were using it, I don't know what affect that will have. I'm actually surprised it even let you switch to TurboTax IRS Free File in the first place if you already had paid for Online Deluxe.

Here are the steps, which will hopefully allow you to keep the same account and your already-entered data:

First log out of all Intuit accounts.
Delete your browser Internet cache and any Intuit-related cookies.
Close your browser and reopen it.
Go to https://turbotax.intuit.com/personal-taxes/compare/online/
You can copy that link to your clipboard to use when you reopen the browser.
When you arrive there, do NOT sign in yet.
Choose the product you want like you hadn't even started a return before, and click on "Start for Free".
It will ask how you did your taxes last year. Say "TurboTax", and then it will ask you to sign in.
When you log in, it may recognize you were using the IRS Free File Program and should ask you if you want to switch to a TurboTax commercial product and not use the IRS Free File Program anymore. Say "yes".
Hopefully, that will put you back in regular Online TurboTax while keeping your originally-entered info.
If it doesn't, then try using a different browser and following the steps above.

View solution in original post