Get your taxes done using TurboTax

mesquitebean · ‎July 25, 2020

@overandunder2 wrote:
I filed my 2018 taxes with you guys and evidently did not send the right papers in to the IRS. I need the complete file. I have already paid them, they just need the complete file so they can credit my account.

Your story is incomplete without any details. You didn't say what product version you used--i.e., whether you used Online TurboTax or the 2018 desktop software (CD/download). Since you don't have a copy of your return, I'll assume you used Online TurboTax, so this answer is in that regard.

You said "they just need the complete file." There can be a lot of extra pages in a complete PDF. The IRS does not need the worksheets, summary pages, etc. They only need the actual return (normally the forms in a return have an attachment sequence in the upper right corner.) If you got an IRS letter, perhaps they told you what they need.

I'm also not sure why you are posting in a thread titled "I have a *.tax2018 file; how do I open it?"

The file you need in order to print a copy of your return is the 2018 PDF if you used Online TurboTax. Here's how to get it. If the following is is not your situation, then please provide enough details so we don't have to keep guessing.

If your 2018 returns were prepared in Online TurboTax, log into your account and at the Tax Home scroll down and expand the section "Your Tax Returns & Documents". Choose tax year 2018, and then click "Download/print the PDF" or if you just need the 2018 AGI, there is a link "View adjusted gross income (AGI.)" If you can't find your 2018 return there, then you likely have multiple accounts and signed into the wrong one. Many people end up with multiple accounts without realizing it. Here's how to troubleshoot for multiple accounts (User IDs) :

You can have up to 5 accounts that use the same email address for notification purposes. A User ID may be an email address, but it doesn't have to be. It might be only part of an email address, or it can be anything at all.

To get a list of your User IDs and recover account access, you can use the tool at the link below. When using the Account Recovery tool, try using your phone number first. After that, if necessary, then run the tool on your email address(es) you can access.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number and email address(es) that you can access, here's another method:

Go back to the tool again, but this time leave the data field blank, and choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.