Hi @ftirs,
Your situation sounds identical to mine. It took me three days of trying, but I finally made it into the hold list w/o being hung up on by using the number posted earlier in this thread (the prompts were slightly different than listed, but roughly the same). I called at 9:00am PST if that helps, but it was probably just luck of the draw. Nonetheless, the answer I received was the same, once my return is fully processed they will see the over-payment and immediately refund it. So, the good/bad news is that even if you don't get through, the process and timing will likely be the same to get your money back. The IRS agent was able to login to my account using my SSN and she could see that when I sent in my tax return using Turbo Tax there was a payment scheduled then. I didn't remember that or understand that somehow the payment was already scheduled through the filing process, so I too went onto the IRS website and scheduled the payment. Hence, the double payment coming out. **Turbo Tax, if you're listening, please dummy-proof this for next year with lots of bells/whistles/red flags so we can't forget or not realize we're scheduling a payment - maybe even send us reminder emails that it's already scheduled?** She was also able to tell me that my return was "in process" so hopefully it finishes soon and they kick back the double payment. She said they have not been allowed to give out time frames for how long to expect things to take to process, at least not until after July 31st. Usually she said it takes just a few days for these things to resolve themselves, but nothing is normal right now. I didn't think to ask how the refund would be issued, hopefully it can be via direct deposit since I'm set up for that. Fingers crossed for everyone that's been effected!
