@ fmincon
You haven't specifically said, but I am assuming you are using the CD/download version; i.e., the software installed on a computer. That's the product with the unconditional guarantee. However, your latest comment made me wonder. You said "there were numerous issues with the app". So I don't know what you mean by "the app." Some people refer to their computer programs as apps, while to others "apps" implies a mobile device. There is a product called TurboTax Mobile App. So please clarify if your product is the desktop software (CD/download), or the Mobile App (which is tied in to Online TurboTax).
The 60-day moneyback Satisfaction Guarantee is for desktop software (CD/download) only and is unconditional.
You'll clearly see the word "unconditional" in the first sentence of this form:
https://support.turbotax.intuit.com/forms/refund-request.jsp
It also says there that it does not apply to Online TurboTax or the Mobile App.
This is a user community forum, not TurboTax Support. But if you confirm what product you are using, I'll request a TurboTax Moderator to review your situation, but it may not be today. If you're using desktop software, and it continues unresolved, I can tell you how to email the Intuit corporate office.
It is the Online product and Mobile App for which they usually don't give refunds after filing, because in those products, continuing to pay and file indicates acceptance of the terms. If you're using desktop software, it sounds like the TurboTax Support agent was not familiar with the unconditional guarantee and was confusing your desktop product with the Online TurboTax/Mobile App terms instead of "unconditional" in desktop product.
