In an earlier message with someone from TurboTax, the person asked me if I had changed accounts. I explained that I had previously used a CD purchased at a Staples store every year. This year, however, because of a lengthy bout with the coronavirus, I was forced at the very last minute to use an online version of the program. Because the online version was immediately able to access my information from last year's filing, I assumed that it didn't make any difference; but your staff seemed to find me out immediately. After I explained this to the person I spoke with, I assumed that everything had been resolved about that, but perhaps she never recorded what I had said. Or perhaps it had to do with my return to the account as explained above. Or perhaps something more nefarious. Please explain. Or where can I speak to a real person for more specific information???
