@celjo wrote:
I thought there is no charge allowed for E filing the NY state return
EDITED 7/16/20 4:35 PM
I've revised this answer. I found your other comment where you said you purchased "Turbo Tax Deluxe with state returns", so I'll assume that's the desktop software (CD/download). See the additional info I added below.
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In Online TurboTax, there is a fee to prepare the NY state return, but no fee to efile it. All efiling in the Online editions is free.
In the desktop software (CD/download), there is no fee to efile a NY state return. The state efiling fee is only for other states.
What are you experiencing? If you are using desktop software and were still charged an efile fee of 24.99 for the NY state return, here's how to speak to TurboTax Support:
You can use this contact form to get a phone number and incident number. Be sure to indicate in the dropdown list that you are using the CD/download version.
https://support.turbotax.intuit.com/contact
