I repeat my suggestion of several months ago in this forum, probably too far back for anyone to pick up on, which was learned from previous posts by others. I went thru all the gyrations and frustrations that everyone else has before following this suggestion. File using FreeTaxUSA, a legitimate program recommended by many reputable Independent sources. Check it out first, I did.
You’ve already completed your return with TT, print it and use that as your guide and it doesn’t take too long. It's free to file and it goes through without a problem. I paid $6 or $7 only because I wanted a question answered, which worked out beautifully. My return was accepted in 15 minutes and I had my refund in days. Well worth the hour I spent versus the many hours on the phone with TT and following their ridiculous suggestions to no avail.
BTW, I did get a 50% refund from TT. They argued that I had to pay for their service because I had indeed used it. I countered with the fact that I had paid for their service only because I wanted to E-file, and that had I wanted to snail mail a paper copy the old fashioned way I would have completed my return the old fashioned way by hand. Hope this helps.
TT has lost this long term customer forever.
