Just wanted to provide an update and timeline to give others some hope. I am in this situation - I e-filed with TurboTax on 2/13. Realized two days later that I forgot the 1095-A. SO upsetting! I received the 12-C letter on 3/28. Tried for days to fax with no luck so mailed the forms to KC office certified mail. Received confirmation of delivery 4/13. Then due to Covid everything was put on hold. Tried to call many times, finally able to get through after weeks and weeks. Finally on June 11th I was able to have a referral sent on my behalf to the error resolution dept. I don't know if this was the catalyst or not, but just yesterday my online "where's my refund" screen changed back to the orange bars of progress! My refund is now scheduled to be deposited in my account tomorrow, 7/17. I can finally sleep at night after five months of incredible stress.
Hope this update gives you all some hope that things are progressing. This was a complete nightmare for everyone - hang in there!
Oh, I did call TurboTax back in April and they refunded my filing fees with no hesitation. Keep after them on this.
