Don't count on Intuit or Turbo Tax representatives to ever reply to these messages. I don't think that is ever going to happen. Somewhere in the great wisdom of their management team, they have decided to outsource user support to the users themselves. We can only help one another. I have read one solution but variations of this. Here's what I did:
I have a brother in the US. I put his cell phone number in both the Intuit Profile and the Turbo Tax Information Sheet. Then Intuit asked me to verify the numbers, which I did, and it sent a text message to my brother's cell phone. Then I called him, received the text, and typed it in. That solution worked for me. Others have said that all you do is have a US number in both places but it doesn't need to be verified. You just log out and back in and by some magic, it works okay then. You can try either way. The error message is pretty worthless and some nitwit programmer probably thought this made sense. This seems to be a user unfriendly approach all the way around for Intuit and Turbo Tax. I hope this works for you. I am already researching other services that offer as good or better services. 12 years with Turbo Tax over.
