Just sat on hold for 20 minutes (of the >1 hour hold time) and was just hung up on...while still listening to the God awful hold music. I just dialed back and now I'm at the back of the line and have to start all over again!!!!! Is there any other way that I can get ahold of someone because the message board and AI bots are not accurately answering my question and it's 1:30am and I want to get some sort of rest before starting the torture of working with this "software" again tomorrow.
