Also, it's really disingenuous to charge $45 per state and allow someone to purchase, say, 5 states for filing within the software, without letting them know that the limit per return for filing is 3 states. On top of that, you only tell people when they're ready to file that to actually file each state return besides the home state is an additional $25. Why not just tell people it's $70 per additional state up front and let them realize they're being overcharged right away??
I understand that you're cornering the market on self-prepared taxes, and as a whole, the tax software is supposed to be this great tool that aims to save people money, but it leaves a bad taste in one's mouth when coupled with SHIESTY business practices. I truly question my loyalty to Intuit. You could save your customer service department many angry phone calls if you ameliorated these issues.
