@Cindyweeks64503 wrote:
How do I contact customer service? I got nowhere with phone support.
I filed my taxes using the offer for $0 federal $0 state. I went to pay and was asked to pay $45. What I was charged was $105 with no explanation for the additional $60. I did not authorize this. Ive been scammed and I want my money back.
This is a user community forum, but we may be able to explain your charges.
$60 is the price of a Federal return in the Deluxe Edition. There may have been something in your Free Edition return that required an upgrade.
FAQ: Why do I have to upgrade from Free Edition?
https://ttlc.intuit.com/community/upgrading/help/why-do-i-have-to-upgrade-from-free-edition/00/26379
As for the other fee, it could have been a couple of possibilities. Are you in California, and did you choose to pay the $60 fee out of the Federal refund? If so, in California there is an additional $45 service fee for that option (bundled as "Premium Services"), and $40 in other states. That latter fee could have been avoided by paying upfront with credit/debit card.
Or did you happen to purchase the MAX Benefits add-on package?
In any case, nothing account-specific can be handled in this user community forum. If you need to discuss your fees with TurboTax Support, you can reach them via the info in JotikaT2's comment in this thread. As she mentioned. today specifically and this week in general is the busiest of the year.
