I bought Turbo Tax Home & Office for $100.00 in Office Depot. The box clearly says on it "Federal Returns; Federal E-File; State Returns." I brought the product home and opened it. The instructions said I could either install my (purchased) product by inserting the CD or Download it from InstallTurboTax.com. I chose to download it, hoping it would upload last years info into all the right places and save me time.
The site wanted me to enter the license number for the product I had purchased, which I did. Sure enough, the basic info part of the form filled in just like I had hoped.
I finished my Federal return followed by my State return.
At that point Turbo Tax threatened to "delete" my State return unless I paid them and additional $50.00. I called Office Depot to complain of this fraud. I reached a manager Duane, who believed that a way existed to print out my State return.
Seeking this option is when I came upon the larger fraud! Now Turbo Tax wanted me to pay for the whole product again before doing any printing. They also want to charge me $120.00 (additionally) for what Office Depot (already) sold me for $100.
What should I do?
