I'll try that.
I would understand if this were a free or cheap service, but they sold me on a significant amount of money claiming available personal support and a large return. So yes, I understand they're busy right now, but if you charge a lot of money, you need to figure out how to deliver the product. They can hire more people if they need to. At the very least, they shouldn't promise to call me back (twice!) and just not do that.
