-inbox16
New Member

State download does not work, cannot file state taxes, what to do?

Getting your state
Your softwre is up to date
Click on "Start"

Turbotax Updater

TurboTax 2019 - Updater
Your software is up to date

Click on Colorado "Start"

Loop from the beginning

Getting Your State

Start over from top...

Get your taxes done using TurboTax

Is it this?

 

FAQ:  State download install update loop.

https://ttlc.intuit.com/community/tax-topics/help/state-loop-indicates-turbotax-is-up-to-date-after-...

 

The FAQ has a workaround to cleanup the state folder that should help correct that situation.  If you end up needing TurboTax Support, they can push you a state download to install to obviate that.

Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days.

 

You can use this contact form:
https://support.turbotax.intuit.com/contact

-inbox16
New Member

Get your taxes done using TurboTax

The fix worked, thank you!

Get your taxes done using TurboTax


@-inbox16 wrote:

The fix worked, thank you!


Great news!  You're welcome.  Good luck.