Get your taxes done using TurboTax

I'm having this same issue. When I follow the steps, I don't get a screen that asks 

5. Continue through the interview until you reach the screen “Was this loan paid off or refinanced with a different lender in 2019?” If you’re entering the original loan, say No.

 

I've tried going to the forms and checking box #9, but it still won't re-calc my taxes due.