Hmm, well, I'm not really the Intuit help desk, but this seems to be the new money-saving model adopted by Intuit and Turbo Tax to support their paying customers.
I wish I had a better answer for you. It only worked for me when I made the tax return phone number and the Intuit profile number identical and the had them send me a code that I could insert. I had a brother on the US side who I called and retrieved it. Others say one they set the numbers right and requested the code, were able to avoid the code and wait one night for the system to regenerate, then it worked for them.
I would recommend you call the help desk at Turbo Tax. It might work. It didn't work for me because either because of my weak line or because the help person didn't want to work, the line dropped right after I had explained the problem. How convenient. I tried again and it happened again after a few minutes.
The only other solution is to mail the tax forms in by post, Fed Ex, DHL or something like that and make sure you save the receipt to prove you sent in your taxes, this will help you avoid a fine by the IRS. You don't have much time now. Another think you can do is file for an extension until October. That will give you time to try to fix this aggravating problem...all caused by some careless coder who didn't check their work before claiming success.
I plan to find a new tax service supplier and I will never recommend Turbo Tax ever again.
Good luck. Curtis6
