Happened to me today.. I spent hours putting all the details for my Tax Return for the past few months and I tried opening my return today. I was prompted for an update and I confirmed it and when it restarted I was left with an empty Tax return that was back dated to 29th November 2019. All data is gone..!!! I tried all the tricks and nothing worked. Never experienced anything like this with HR Block or TaxACT. I would assume the software before updating something should atleast make a backup of the files. I got a good deal and decided to try turbo-tax only to get a nightmare experience. Now I have only three days to start entering data from scratch. Thank you Turbo TAX.
