As we cannot see your information on the public forum, I recommend trying the following and if that doesn't help, please contact us for assistance.
You can see if you can update your software by doing the following:
- Select the Online menu at the top
- Then select Check for Updates.
Click the Help button on the top menu bar.
- Then select TurboTax Help Center.
- A popup window will pop up and allow you to type in a search or ask for help.
- Once you type in your information here, you will also be prompted to have someone call you if needed on the next screen. You will need to enter your information in this section.
This will allow you to get product support.
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