@ sidersjga wrote:
Thanks for your response! Yes, I'm trying to file GA and had loaded the 2019 software via CD. I've never had difficulty transmitting electronically (never received an error message or cancelled notice) so wondered what I might be doing wrong. I called the 800 number and received a call back in an hour but from someone in Quickbooks, who of course couldn't help. So I'm waiting again for a call back.
In your original comment you said "I've deleted cookies and tried a different browser." So that's why I thought you were using Online TurboTax. Those browser/cookie maneuvers are for the website version. Or did you end up using Online TurboTax by mistake even though you installed the software??
Are you using a Mac? If so, there is a known issue for "some" users with Mac desktop version (CD/download), but the FAQ is not very informative. Is this your issue:
https://ttlc.intuit.com/community/tax-topics/help/turbotax-mac-transmission-did-not-got-through-reas...
It's still a good idea to speak to TurboTax Support as you are planning to do.
Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days.
It sounds like you already have one, but you can use this contact form to get an incident number and phone number:
https://support.turbotax.intuit.com/contact
