The Turbo Tax Customer agent had me sign out of Free File.
Go to this link. https://turbotax.intuit.com/personal-taxes/online/
I clicked on the upgraded product I needed - Self-Employed.
Then I signed in again with my Free File User and Password.
I went back into my return. "Upgrade" was still not in the menu.
I got into my Federal return . For example, I clicked on "Work on Wages" just to get into my return.
Then a Window PopUp said "Welcome Back" "We See You Switched to Turbo-Tax Self-Employed"
T. T asks if you want to switch out of Free File?
I clicked on Switch to Self Employed out of Free File.
Then My State return appeared, too. The elusive Upgrade Button was now in the menu.
At this point, one does not need to upgrade because you are in the upgraded product.
I hope this is clear. Thank you to the TT agent in Georgia for her help
