@wsu97rx
Sorry you're having trouble. This is mainly a user community forum, not a direct route to TurboTax Support. TurboTax Support is currently open 16 hours every day including this coming weekend. Hours 5AM-9PM Pacific (8AM-12 Midnight Eastern.)
https://support.turbotax.intuit.com/contact
We are mostly fellow users here. Before installing your new instance of the software, did you do a routine uninstall, or did you perform a forceful uninstall of your previous product? A forceful uninstall should remove any remnants that a routine uninstall doesn't. Here's how:
https://ttlc.intuit.com/community/installing/help/forcefully-uninstall-and-reinstall-turbotax/00/260...
