I had 2019 installed on my Dell system. I unfortunately was victim to the Windows 10 update that puts your system into a perpetual boot cycle. I reinstalled the software on my NEW computer. It worked for a week I was able to do my taxes for the second time this year and when I went to send it two days later it asked me to reinstall my access code. upon doing so I was locked out with the error code 630. I uninstalled and reinstalled did this multiple times and restarted computer in between. I used the contact prompts and talked to an individual this morning WHILE I WAS AT WORK. I was given a new "purchase" and access code that I accessed through a sent email from the representative. When I got home to try to install it. I followed the download link to my computer and used the given access code on the computer and am still getting the error 630 with the new product given to me from intuit. I can't believe that even the new code given doesn't work. I work in a pharmacy for 10 hours a day and have no access to my computer. I have never had any problems using this software in 12 years. TurboTax and It's deductible have been my goto. Now I need to file and im locked out by your software. .. and I have to try to figure out how to fix this from a pharmacy and not at home because your hours are only avail during my operating hours.
I wonder if the IRS will be as understanding to me if I say. "well I have it already to send but intuit wont let me?"
and now I have to wait for another day
