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Get your taxes done using TurboTax
I share your frustration. I have used Turbo Tax for 10 years and never had a problem, until this year. Despite many calls to the technical support team, I never received any assistance. On several occasions the phone conversation just click off, indicating what I believe was a customer service representative simply eliminating the call. But this year I also found the demand for payment was constant and requested even in advance of finalizing the return. It appeared to me that Intuit is more interested in cash flow than it is in having happy customers. Many people like you have complained. Yet, despite so much negative chatter, no one from Intuit or Turbo Tax ever assisted us. I will look for a competing tax services provider for my 2020 return. I, like you, am very disappointed in Intuit and Turbo Tax customer service support systems. No more money from me.