I disagree with you that Turbo Tax is a Rip-off because it is still cheaper than paying a tax professional. Perhaps Turbo Tax could have offered discounts on additional installations for returned customers. Nevertheless, I do believe that they should hear your concern and improve their sales practice in order to maintain their compatibility in the market. Unfortunately, they do have the biggest market share and it is not always easy to shake the leaves from a big tree. Just like other companies such as AT &T, Verizon, Spectrum and etc., it is hard to get them to make any improvement in service and pricing policies.
