Your customer service line is HORRIBLE! I guess I don't say any magic words when I ask to speak to a customer representative, because I get in an endless loop asking me why I am calling! You are the worst experience I have ever had. How do I get a refund on the $120 that was charged me? And be specific, I want to clear this up in the next phone call, not be on hold, or talking to a computer with the intelligence of a worm.
