@Lsanchez wrote:
I followed this process and Turbo asked me to confirm I wanted to use the paid version instead of the Free one, after saying yes, it took me back to the free version! Now what??
Perhaps you may not have cleaned up the browser cache completely and deleted cookies. Or maybe you tried to log in too early. Do not log in until you get to the specific step I mention below. You can try going through the steps below again using that browser, or you can try using a different browser, but be sure to clean it up first as mentioned below.
So try again, following these steps exactly. Print them out so you can follow them point by point.
- First log out of all Intuit accounts.
- Delete your browser Internet cache and any Intuit-related cookies.
- Close your browser and reopen it. Or consider trying a different browser as I mentioned above, also with its cache and cookies cleaned up.
- Go to this specific product comparison page: https://turbotax.intuit.com/personal-taxes/compare/online/
- When you arrive there, do NOT sign in yet.
- Choose the product you want like you hadn't even started a return before, and click on the blue button that says "Start for Free".
- It will ask how you did your taxes last year. Say "TurboTax", and then it will ask you to sign in.
- When you log in, it may recognize you were using the IRS Free File Program and should ask you if you want to switch to a TurboTax commercial product and not use the IRS Free File Program anymore. Say "yes".
- Hopefully, that will put you back in regular Online TurboTax while keeping your originally-entered info.
