So many people are having the same issue. You request the pin by mail but it never arrives. You hold for hours and when someone finally does answer, they DO tell you that you need your own cell phone plan. You can't be on anyone else's plan. Call a rep at Turbo Tax to see if they have any suggestions. They sure do. You can
pay to speak with a qualified rep who tells you to do all the same things you've already tried! If you didn't have to file 2018 taxes, that's a problem too. Seems to me this is quite a circuitous plan the IRS has to hold on to
everyone's hard earned money.
