I was caught in an endless loop today. The site would not accept my old password - yes, I was using the correct login name, same as last time (and year before that and year before that, etc). I had to reset, but when I did, it sent me a confirmation code by text, and when that was entered, said "an error has occurred." I was trying to login via TurboTax to file, so back to TT and same problem again. Three times. Clearly a bug at Intuit's site. I was working in Firefox. Opened Chrome, logged in that way, all was fine. I expect it was not Chrome versus Firefox as much as the initial browser corrupted a cookie or something. Frustrating 10 minutes, finally solved thanks to advice on the forum. Bottom line: try a different browser, see if that solves it. Thanks.
