This just happened to me for a return I started in February. I opened up TurboTax to print and it prompted me to update. After update I opened TurboTax it asked me to enter in my License Code again. Now it tells me I need to enter Mandatory Personal information and my returns are gone.
Searching my computer for a .Tax file only shows previous years. I had a 2019 file saved on my laptop but now my 2019 returns are not on file.
