Actually, there IS a customer support line. It's just very hard to find the phone number.
Once I found the number, the queue was 40 minutes long; they called me back in 40 minutes.
The fix is to uninstall the software then reinstall it. Takes a while and you have to restart your machine but it fixed it. I was very relieved to find that all of my data was still there (NOTE: SAVE your data periodically while working on your return.)
