@ stephaniesohn wrote:
Is there really no other way?
We don't know what all you have done. But here are some detailed steps that will hopefully let you stay in the same account and keep your current data. If you've been using TurboTax IRS Free File Program at its special website to prepare your 2019 return and don't qualify, and want to go back to a paid edition of TurboTax at the Online TurboTax website to finish and file your return, here's how:
- First log out of all Intuit accounts.
- Delete your browser Internet cache and any Intuit-related cookies.
- Close your browser and reopen it.
- Go to https://turbotax.intuit.com/personal-taxes/compare/online/
- When you arrive there, do NOT sign in yet.
- Choose the product you want like you hadn't even started a return before, and click on "Start for Free".
- It will ask how you did your taxes last year. Say "TurboTax", and then it will ask you to sign in.
- When you log in, it may recognize you were using the IRS Free File Program and should ask you if you want to switch to a TurboTax commercial product and not use the IRS Free File Program anymore. Say "yes".
- Hopefully, that will put you back in regular Online TurboTax while keeping your originally-entered info.
