@ Ketzeleh18 wrote:
We moved from North Carolina to Washington in September of 2019. I purchased Turbo Tax To do the Federal and North Carolina returns. But every time I try to open the North Carolina return. I get a message that my software is up to date, and it will not take me to the form. There are no state taxes in Washington. Why am I unable to access the North Carolina State return?
Have you rebooted (restarted) your computer after you downloaded the NC state return? If not, that's something quick to try.
Are you using the Windows version and are in this state download-install-update loop? You may need to cleanup your state download and re-download it per the instructions below:
FAQ: State download-install-update loop
https://ttlc.intuit.com/community/tax-topics/help/state-loop-indicates-turbotax-is-up-to-date-after-...
