I just spoke with someone at the IRS and she strongly recommended faxing the 8962 even though I mailed it 3 months ago.
There is information needed for the fax cover letter to make sure the form gets routed correctly, which I found on the letter the IRS sent to me back in March saying they needed the 8962. If you don't have that, I suggest calling to get the correct batch and control numbers.
The agent said when they receive the fax there is still a 6 - 8 week processing time.
