No, there is no problems or issues with TurboTax and the energy credits. The credit is available for 2019. You said your total tax line is over 7K, but that does not mean you are necessarily eligible to take the credit. Please see the 2nd bullet point below.
There are times when you can't take the credit in the current year:
- Your income is at a level that's not taxed at all.
- You're getting other tax credits that have reduced your tax owed to zero.
Look at your form 5695 to see how the credit was limited. What is on line #13 and 14?
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