Get your taxes done using TurboTax

I cannot get this to work at all.  I was using Motif Investing which over the years imported first as Pershing Then as Motif, now Motif has closed and I cannot import through them even though Motif still shows up in th list.  I am assuming NetXInvestor should work.

I sucessfully logged in to NetXInvestor(Pershing) and can view my 1099 on their website but I cannot Import it into TurboTax using the exact same "Financial Org #" which I am Assuming is the same thing as "Financial Institution Number"   (Turbotax uses both phrases on its form, NetXInvestor uses Org during login).  I don't know why this is happening I am positive I am typing my User ID and password exactly as I do to get into the NetXInvestor website.  I signed up for e-delivery of tax forms through NetXInvestor in case that matters but still no dice.  Anyone else in the same boat?  Anyone get it to work?