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If you are interested in receiving one-on-one assistance privately, I’d recommend TurboTax Live. You can learn more about it here: https://turbotax.intuit.com/personal-taxes/online/live/.
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Personal Finance
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TurboTax® Live ‐ Talk to Certified Tax Expert On‐Demand
TurboTax Live connects you with a tax expert directly from your computer for tax advice from our certified CPAs and EAs. Have a tax preparer review your tax return with you and get unlimited advice for your unique situation.
Again, if you indicate what numbers are in boxes 11-18 on your 1040, it would direct us as to what's going on with your return. Your refund or balance due is a calculation which involves tax due, credits and withholding. Those lines of your return could clear that up.
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