What is the error you receive?

I have cleared my cache and cookies as suggested by some one else, but it keeps happening no matter which browser I use or computer/devise I am using. 

@jessiethecoy For this error contact TurboTax support.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Thank you.