@ Critter wrote:You "bought" what ? A downloaded version ? And when/where ? Nothing has been $30 this year on the TT website.
And are you using the Online or Downloaded version now ?
Just a guess until they respond, but maybe they purchased PLUS for 29.99 then had to upgrade to Deluxe. If he/she prepared both Fed and State returns, that could explain the additional $80, resulting in total $110.
@ cspraags
You also need to provide the rejection error code, and someone here might be able to say how to fix it. By the way, since you used a paid product, you do qualify for free phone support with TurboTax Support, if necessary. We can tell you how to reach them.
Is this your situation?
If you had to upgrade from PLUS to Deluxe, it sounds like there was something added to your return (like the "student loan interest" you mentioned) that the Free Edition/ PLUS could not handle. Free Edition and PLUS are for very minimal returns. If you had anything that required Schedule 1, 2, or 3, Free Edition/PLUS cannot be used.
FAQ: Why do I have to upgrade from Free Edition or PLUS to a higher edition?
https://ttlc.intuit.com/community/upgrading/help/why-do-i-have-to-upgrade-from-free-edition/00/26379
You mentioned earlier that you had entered "student loan interest" and then had to pay more fee. As you can see in that FAQ, it was the student loan interest that cannot be prepared in PLUS and requires an upgrade to Deluxe, so that's why you had to pay the extra $80 if you have both Federal and state returns.
